“Business process management” is a mature subject – and I’ve been reading perhaps the best book on it, “Business Process Management” by John Jeston and Johan Nelis,<\/p>\n
A few observations –<\/p>\n
BPM has been continually evolving over decades, since the 1900s or earlier.<\/p>\n
One underlying philosophy does seem to be to take expert decison making out of the equation – although perhaps the practioners would deny it. The case studies presented are often of scenarios where nearly all decision making could be automated – such as a bank, managing supply chains in logistics, and developing retail products.<\/p>\n
The software developed for ‘business process management’ seems to lean even more to automatable scenarios – in one interview I did a company said they had done BPM implementations for ‘new employee onboarding’ and ‘managing billing processes’.<\/p>\n
Processes are important – very few organisations can manage without processes. Even highly creative industries, such as advertising agencies, use processes – (although there processes might not be anywhere near complex enough that they need to be written down, or encased in BPM software).<\/p>\n
But I would like to explore the idea that maybe we could take a different approach to BPM which is slightly looser – so expert work is not tied down into transaction or workflow style software packages.<\/p>\n
That point sounds complex – but to make it worthwhile understand, consider what advantages there could be if our organisations could do better work with experts in processes.<\/p>\n
Most world problems could be solved – climate, terrorism, refugees, health management, developing country electricity and water supplies.<\/p>\n
Organisations could be much better managed – including making sure they don’t go bust, can pay their employees steadily, and don’t cause accidents.<\/p>\n
This approach could work in any organisation which would like to improve its performance.<\/p>\n
Companies would compete on how well they can put processes and expert work together. This sounds like an interesting world.<\/p>\n","protected":false},"excerpt":{"rendered":"
“Business process management” is a mature subject – and I’ve been reading perhaps the best book on it, “Business Process Management” by John Jeston and Johan Nelis, A few observations – BPM has been continually evolving over decades, since the 1900s or earlier. One underlying philosophy does seem to be to take expert decison making […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-281","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/posts\/281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=281"}],"version-history":[{"count":1,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/posts\/281\/revisions"}],"predecessor-version":[{"id":282,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=\/wp\/v2\/posts\/281\/revisions\/282"}],"wp:attachment":[{"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=281"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.softwarefordomainexperts.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}